A complaint is a formal expression of dissatisfaction with some matter related to the inadequacy in the PNGLAS operation of the scheme and its various accreditation activities.

A complaint shall be made in writing to the PNGLAS, whether originated within the PNGLAS or externally, shall be registered by the Executive Manager and within 14 days he/she shall acknowledge receipt of the complaint and advise the complainant as to whom the complaint has been referred and what process will be taken to address the complaint.

An Appeal is a formal expression of dissatisfaction or disagreement with a decision(s) or measure of PNGLAS that requires review. Within (5) days of receipt of the notification of the decision or measure, the accredited laboratory shall notify PNGLAS in writing of its intention to appeal against this decision(s). An appeal shall be lodged no later than 28 days after notification of the decision/measure. An appeal shall be lodged in writing with substantiated evidence and addressed to the Executive Manager.

For more detailed information, please contact email or Tel +675 3232852.